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Customer Success

Support

Accessible, effective solution to keep your system working.

Managed Services

Flexible and customizable across the organization.

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(612) 361-8500

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The Support Your Team Needs

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Scalable

Our Genus Customer Success Organization team works by your side to understand your unique business needs so we can provide the best support possible.

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Full Lifecycle

As a customer of Genus Technologies, the support you receive begins before implementation and continues as long as you need it.

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Coordinated

We work closely with our Professional Services, Software Development, and Sales teams to understand your software solutions and goals.

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Expert

Our team includes engineers with decades of experience who have the depth and breadth of product and technical knowledge to ensure the availability and reliability of the applications.

Over 99% Customer Success Rating Since 2016

Managed Services

We provide end-to-end software support, solution services, administration, including reporting, monitoring, and custom application management, on prem, in the cloud or for hybrid environments.

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Efficient

Known resource optimizes productivity

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Reliable

Lower technical risks

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Proactive

Elevate resource usage

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Expert

Certified and experienced consultants and engineers

"Genus Support is always timely and attentive to our system issues. In times of necessity they have reached out by phone to solve a problem or seek more information. They even have a sense of humor, which is valued by my team."
Kelly P - Digital Asset Management Supervisor
Fortune 50 Logistics & Delivery Company

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