Customer Success
Support
Accessible, effective solution to keep your system working.
Managed Services
Flexible and customizable across the organization.
The Support Your Team Needs
Scalable
Our Genus Customer Success Organization team works by your side to understand your unique business needs so we can provide the best support possible.
Full Lifecycle
As a customer of Genus Technologies, the support you receive begins before implementation and continues as long as you need it.
Coordinated
We work closely with our Professional Services, Software Development, and Sales teams to understand your software solutions and goals.
Expert
Our team includes engineers with decades of experience who have the depth and breadth of product and technical knowledge to ensure the availability and reliability of the applications.
Over 99% Customer Success Rating Since 2016
Technology Partnerships
Managed Services
We provide end-to-end software support, solution services, administration, including reporting, monitoring, and custom application management, on prem, in the cloud or for hybrid environments.
Efficient
Known resource optimizes productivity
Reliable
Lower technical risks
Proactive
Elevate resource usage
Expert
Certified and experienced consultants and engineers
"Genus Support is always timely and attentive to our system issues. In times of necessity they have reached out by phone to solve a problem or seek more information. They even have a sense of humor, which is valued by my team."